Refund and Returns Policy – Shots on A Shelf

Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To begin the process of a refund, simply email info@shotsonashelf.com to receive an RMA number
All merchandise being returned must have prior authorization before being shipped back to us.

Determine eligibility for your unit to be returned

Your unit can be returned (we will pay for return shipping) for a full refund if…

1) The display case was damaged in the shipping process.
2) The display case does not light up.

Your unit can be returned for a full refund minus a 15% restocking fee.
(You will also pay to have it shipped back) for…

1) Any reason other than damage

IMPORTANT NOTE: In order to return your item(s), please ship it back packaged as well as it was when you received it. We will not be able to refund or replace any items that are damaged in transit back to us. We recommend insuring the item(s) so that you can be reimbursed by your carrier if it is damaged in transit.
Retain all packing materials, as items must be returned in their original box(es) with sufficient packing material to ensure a safe return to our warehouse. If the box was damaged in transit, please use a similar box (shape, durability and size) for return as these materials were specifically designed to ensure the safety of our products.
Print and insert the email with the RMA number into the box for return. Also, write the RMA number on the outside of the box to expedite the return process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shotsonashelf.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shotsonashelf.com – We will send you the information to exchange it

Shipping returns

To return your product, you should e-mail info@shotsonashelf.com

Shipping costs are non-refundable. If you receive a refund, the cost of us shipping it to you will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.